Trend not updating
Date: Tue, 0800 From: [email protected]: RE: [SR #:1-122087265] RE: [RCC: US] Solution Bank - Question TO :[email protected]: Dear Katherine, Greetings! Note: If a message appears asking you to delete quarantined files, click Yes to proceed with the uninstallation 10. If that's the case and help is needed, please PM a staff member for assistance. OK so this has been going on for over a month now and Trend Micro can't give me any answers!
Thank you for contacting us, I am Czerny from Consumer Support Team and I apologize for the delay of our response. A message appears when the uninstallation is complete. Basically it all started when I tried to update my newly purchased Trend Micro.
When I modify the data, the equation doesn't update.
So Microsoft has blocked the updates for these users. The update will not complete because of a Trend Micro security program that is a carry over from a previous XP computer.I found an uninstall function in the Trend Micro folder, it does not do anything.When I uninstalled Trend Micro and installed it again, all of the sudden I could not activate or update it. If you can't click on the link above, you may copy the entire web URL and paste it on the address bar of your internet browser.) Note: Downloading the installer may take a while, depending on the speed of your Internet connection. Read the license agreement, select I accept the terms in the license agreement then click Next . On the Serial Number window, type your serial number in the spaces provided then click Next. Click Next to start the services for Trend Micro Anti Virus plus Anti Spyware. The progress for activating/starting the Trend Micro Anti Virus plus Anti Spyware services will be displayed. Proceed to activating and registering your copy of Trend Micro Anti Virus plus Anti Spyware 2008. We are getting closer in isolating the problem, kindly follow the steps below so we can properly determine the issue.The message I received was, "Please reconnect this computer to the internet immediately to activate your software. Provide the information required in the spaces provided. A confirmation window will appear so you could check if the information you provided is correct. First of all I'm very sorry for the trouble these issues have caused you but please try this solution to solve your problem.